Case Study - AI-powered email processing and coupon redemption system
Intelligent automation platform that processes customer emails, extracts coupons, and handles redemptions automatically, replacing manual workforce with AI-driven workflows.
- Client
- MyCodes24 & LicenseTom
- Year
- Service
- AI automation & full-stack development
Overview
MyCodes24 and LicenseTom were spending significant resources on manual email processing - teams of employees working around the clock to sort through customer emails, extract coupon information, manually redeem offers, and manage customer communications through Excel sheets and email templates.
The challenge was to automate this entire workflow while maintaining accuracy and providing real-time visibility to customers. We developed a sophisticated AI-powered system that completely eliminated manual intervention.
The solution processes thousands of emails automatically, uses OpenAI's API for intelligent content analysis, performs concurrent coupon redemptions, and provides customers with a modern web interface featuring real-time progress tracking and celebratory animations.
What we did
- AI Email Processing
- OpenAI API Integration
- Puppeteer Web Automation
- Multi-threaded Processing
- Ktor Backend Services
- Docker Containerization
- React Frontend Dashboard
- Real-time Progress Tracking
- GraphQL API Design
- Automated Email Templates
This system completely transformed our operations. What used to require a team of people working around the clock is now handled automatically with higher accuracy and speed.
Technical Architecture
The system runs on Docker containers with Ktor server handling the backend processing. Email ingestion connects directly to customer inboxes, while OpenAI's API provides intelligent email classification and content extraction.
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Multi-threaded Puppeteer instances handle concurrent coupon redemptions, achieving 10x processing every 40 seconds. The React frontend provides customers with real-time updates, progress bars, and success celebrations.
Switch-case handlers manage different email types including support requests and refunds, though currently focused on redemption workflows. The entire system replaced manual Excel tracking and around-the-clock staff operations for both MyCodes24 and LicenseTom.
- Concurrent Redemptions
- 10x
- Processing Cycles
- 40s
- Manual Process Elimination
- 100%
- Automated Operations
- 24/7
Business Impact
The automation system delivered immediate operational transformation for both MyCodes24 and LicenseTom, eliminating the need for dedicated staff to manually process emails and redemptions. Processing accuracy improved significantly while operational costs dropped dramatically.
Customer satisfaction increased through real-time visibility and faster processing times. The system now handles multiple license sites simultaneously, scaling operations without proportional staff increases.
The intelligent email classification system handles various scenarios automatically, with extensible handlers for support tickets and refund processing ready for future activation as business needs evolve.